Keep the doors open, the orders moving, and the technology out of the way.
When you’re serving customers all day, technology should mostly stay out of the conversation. The point-of-sale system works. The Wi-Fi works. The printer in the kitchen works. Ideally, nobody has to think very hard about any of it.
We support the networks, systems, security, devices, and applications behind restaurants and retail operations, then look for ways that same technology can help you understand customers, improve operations, and make smarter decisions.
A restaurant or store can have a surprising amount of technology packed inside it.
POS systems, payment terminals, wireless networks, printers, handheld devices, cameras, and back-office applications all have to work together.
When one piece stops cooperating, somebody usually notices pretty quickly.
Point-of-sale (POS) systems sit at the center of many restaurant and retail operations, but they don’t work alone.
Networks, cash drawers, receipt and kitchen printers, tablets, and payment terminals all need to work together.
When something breaks, it can slow down transactions, interrupt service, and leave employees trying to troubleshoot instead of helping customers.
You need wireless connectivity anyway. You might as well get something useful from it.
Guest Wi-Fi and network analytics can help you understand traffic patterns, busy periods, and how people move through a location.
That’s potentially valuable information for your operations and marketing teams, if you know how to get it and what to do with it.
Restaurants and retailers process a lot of payments.
This means Payment Card Industry Data Security Standard (PCI DSS) requirements come with the territory.
Add employee accounts, devices, customer information, and multiple systems into the mix, and there’s quite a bit to protect. One weak spot can create problems well beyond a single transaction.
Supporting one location is one thing. Supporting dozens, hundreds, or thousands is another.
Standardizing equipment, managing replacements, coordinating repairs, and getting the right hardware to the right location can become a full-time logistics operation.
And that’s before anyone calls with an actual IT problem.
There’s a lot of technology behind a good customer experience, and ideally, most of it works without anyone giving it a second thought.
We help restaurants and retailers manage the systems, devices, networks, and security that keep things running, whether that’s one location or hundreds.
We also look for ways to get more from the technology already in place, from better customer insights to more efficient operations.
The goal is pretty simple: fewer technology headaches, more useful information, and more time for your people to focus on customers.
We touched on this earlier, but it’s worth a closer look.
We can help you use Wi-Fi analytics, traffic data, and other tools to see how customers move through your locations, where they spend their time, and when things get busy.
And here’s where it gets interesting: that information can help you make smarter decisions about staffing, marketing, store layouts, and the customer experience.
Turns out, the technology keeping everyone connected can do quite a bit more.
Ever wonder which areas get the most foot traffic, or where customers tend to linger?
Wi-Fi analytics and heat maps can help you spot patterns in how people move through your store, restaurant, or venue.
Guest Wi-Fi and loyalty programs can help you better understand participating customers and reach them with more timely, relevant offers.
Less guessing about what might bring people back.
Use traffic patterns and operational data to make better decisions about staffing, promotions, layouts, and customer flow.
Small changes informed by real information can make a meaningful difference.
When a network goes down, someone can’t ring up a purchase. A kitchen printer stops printing. A payment terminal isn’t cooperating.
Restaurant and retail technology problems have a way of becoming customer problems pretty quickly.
So let’s start with the problems the way you experience them.
Point-of-sale problems. Wi-Fi that works but isn’t doing much else.
Too many locations to support the way you used to. Replacement equipment living in somebody’s office. Or a customer experience you know technology could make better.
Tell us what’s happening. We’ll start there.
